Jake Worth

A coworker recently taught me a client management technique that I love.

When a stakeholder asks for a change to the software we're developing, my ingrained response is, roughly, Sure thing. Then later: I'm working on that issue we discussed now. And finally: It's done.

Here's an alternate approach. When feasible, skip the first two responses and go straight to the third. So, if I get an email asking me to fix something, I fix it as soon as I can, and my first/last message to the client is: It's done.

This technique requires asynchronous, patient communication between team members. It creates a shorter interaction with less back-and-forth. And it establishes you as the type of programmer who just gets things done.

Jul 19, 2017

Hi! I'm Jake Worth, a developer at Hashrocket, based in Chicago. I co-organize Vim Chicago. Read my blog, learn about my work, follow me on Twitter and Github, get in touch.