Jake Worth

A coworker recently taught me a client management technique that I love.

When a client asks for a change to the software we're developing, my ingrained response is (roughly) Sure thing, then later I'm working on that issue we discussed now, and finally It's done.

An alternate approach: when feasible, skip the first two responses and go straight to the third. So, if I get an email asking me to fix something, I fix it when I can, and my first and only interaction with the client is: It's done.

This technique requires asynchronous, patient communication between stakeholders. It creates a simpler interaction with less back-and-forth. And it establishes you as the type of developer who just gets things done.

Jul 19, 2017

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Hi! I'm Jake Worth, a developer at Hashrocket, based in Chicago. I co-organize Vim Chicago. Read my blog, learn about my work, follow me on Twitter and Github, get in touch.