Jake Worth

A coworker recently taught me a client management technique that I love.

When a client asks for a change to the software we're developing, my ingrained response is (roughly) Sure thing, then later I'm working on that issue we discussed now, and finally It's done.

An alternate approach is to, when feasible, skip the first two responses and go straight to the third. So, if I get an email asking me to fix something, I fix it when I can, and my first (and last) response is simply: It's done.

This requires asynchronous and patient communication between stakeholders. It creates a simpler interaction with less back-and-forth. And it establishes you as the type of developer who just gets things done.

Jul 19, 2017

← Previous Post Next Post →
Hi! I'm Jake Worth, a developer at Hashrocket, based in Chicago. I co-organize Vim Chicago. Read my blog, learn about my work, follow me on Twitter and Github, get in touch.