Acceptance Criteria That Actually Work
Acceptance criteria, or AC, describe what a feature or bugfix does. Writing them is an art, and some AC work much better than others. So, how do we make them work? By including a little more detail. ...
Product-Thinking
How I Approach Feature Requests
Receiving feature requests is part of running a software team. Here’s how I handle them. ...
Two-Follow-Up Rule for Closing Support and Internal Tickets
I recently learned a practice for customer communication that I’d like to document. It’s called “Hit It Twice.” ...
Product Technique: Asking 'What's the Why?'
One of my favorite product hacks is asking: “What’s the why?” ...